Digital Ticket Assistant
Strengthen your business relationships: make your presence at the fair more effective by inviting your clients.
Please note that the invitations for your clients are available within your reserved area.
KEY, from 27/01, provides exhibitors with the “Digital Ticket Assistant” service, a personal consultant who will support you in every step of inviting their customers.
You can write to ticketassistant@iegexpo.it or call 0541/744291 to speak directly with your Ticket Assistant who will guide you step by step in the operations of inviting your customers.
OPENING HOURS:
The service is active from 27 January to 7 March:
- 27 January - 25 February: h. 9.00 a.m. - 1.00 p.m.
- 26 February - 5 March: h. 9.00 a.m. - 1.00 p.m. and 2.30 p.m. - 5.30 p.m.
- 6 March - 7 March: h. 9.00 a.m. - 1.00 p.m.
The service is not available on weekends.
Here's some useful information to help you invite your clients:
HOW CAN I INVITE MY CLIENTS?
After logging into the reserved area with the credentials received by e-mail, select from the menu on the left “Digital Ticket” - “Invite” (see box 1 in figure) enter the e-mail addresses to which you want to send invitations (see box 2 in figure):
CAN I SEND MULTIPLE INVITATIONS at the same time?
Yes, you can send multiple invitations at once. Upload individual e-mail addresses or by importing an Excel file.
Once uploaded, you will be able to receive feedback on the validity of the entered e-mail addresses and correct them if necessary (see box in figure):
How can I check the addresses?
After entering the correct e-mail addresses, you find a summary of the mailing and can:
- Click on the little arrow (see 1 in figure) to review the list of recipients;
- Click on the folder (see 2 in figure) to copy the list of recipients to the clipboard;
- Monitor how many invitations you are sending and how many remain available to you (see 3 in figure):
HOW can I send out invitations?
By clicking “Send” you'll send out the invitations.
After that, you can select “ Monitor” from the left menu and check the progress of the invitations. Notifications are sent out within minutes.
Click on the “Queued, Delivered, Mailing Failed, etc...” tabs, as you can see in the image below, and view the details of each email address:
How can I deal with Failed submissions?
Submissions that fail (due to errors in the destination address or server) will be available to you again. To the same person you can send the invitation again. The addressee receives a single e-mail notification and will find the invitations in his or her private area, all listed as “Ticket offered by...” your business name.
What will the addressee receive?
The addressee of your invitation will receive an e-mail similar to this one, personalized with your business name:
Where will the addressee find his ticket?
By clicking on “Register,” your visitor is redirected to the registration page of the KEY website, and by completing the registration he will access his reserved area where he will find his ticket. Otherwise, if he has already registered in the past, the “quick login” button will appear.
What should the addressee do?
The addressee of the invitation, in his or her private area, will be able to click on:
“Use” and then ‘Print’ to generate and download his or her ticket;
“Forward” to forward the invitation to others
N.B.
In his or her private area, the visitor may also have other tickets, offered by other companies. If you want him to enter with your ticket, you should tell him to be careful about downloading just that one! Remember that it is marked “Ticket offered by + your business name.”
How many tickets can I send to the same address?
The maximum limit of personal use is 3 tickets, after the 4th the system only allows you to forward the ticket by entering the e-mail of the person to whom you will forward it.
Thanks to the possibility of sending multiple invitations to the same addressee (who in each case will receive only one notification) you can, for example, send multiple invitations to an agent, who can print his own and forward the remaining ones to others.
How can I do if the visitor does not receive the invitation?
If the visitor does not receive the initial e-mail from websupport@iegexpo.it (it may unfortunately go to spam), but the invitation is among those delivered, the visitor will still be able to see it in his or her restricted area by registering at this link, using the e-mail address to which the invitation was sent.
Invite your clients with the Digital Ticket Assistant
Don't miss the opportunity: use our Digital Ticket Assistant service and maximize your presence at the fair by inviting your clients easily and effectively!